Store Policies & Terms
Welcome to The Paisley Willow Shop! We're thrilled to have you here to experience the magic with every curated box. This page provides all the essential details regarding our ordering process, shipping, and returns so you can shop with complete confidence.
Shipping Policy
- Processing Time: Your orders are prepared and shipped within 12–18 business days. Please be aware that timelines might shift during holiday periods.Coverage: We provide shipping services across the entire United States.Tracking: You will get a notification with a tracking number as soon as your surprise box leaves our hands.Note: The Paisley Willow is not liable for carrier transit times or delays once the package has been shipped.
Refunds & Cancellations
No Refund / Final Sale Policy
All sales are final.
Because Paisley Willow products include curated, limited-availability, and specialty items, orders are not eligible for returns, exchanges, cancellations, or refunds once purchased, except where required by applicable law.
Curated Scoops
Paisley Willow Curated Scoops are uniquely assembled based on your selected product level, preferences, and available inventory. While we use your likes and dislikes to help guide the curation process, specific items, colors, patterns, brands, styles, or combinations are not guaranteed.
Each Curated Scoop is unique and cannot be replicated exactly. Product selections may vary based on availability.
Because of the personalized and curated nature of these orders, Curated Scoops are final sale.
Curated Boxes & Specialty Products
Curated Boxes, Gilded Willow Boxes, Willow’s Choice, Paisley’s Picks, Paisley Pops, and other specialty or limited-availability products are also final sale once purchased, except where required by law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an item that is materially different from what you ordered, please contact us within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos of the damaged or incorrect item and its packaging so we can review your request.
After review, Paisley Willow may provide an appropriate resolution when warranted. Normal variations in color, style, pattern, product assortment, or personal preference do not qualify as damaged or incorrect merchandise.
By placing an order with Paisley Willow, you acknowledge and agree to this Final Sale Policy.
- Issues: We are happy to evaluate concerns regarding missing or damaged products. Kindly contact us within 3–5 days after your package arrives.Support: Email us at mandi@thepaisleywillow.com with your order details and any helpful photos so we can find a solution for you.
General Terms
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Visuals: Our items are assortment-based, so specific colors and contents will differ. Website images serve as a guide for what you may receive.
Responsibility: We cannot be held responsible for carrier delays or shipping errors due to incorrect address entry. Please verify your details at checkout.
Customer Duty: By completing a purchase, you confirm that you've read and accepted all store policies and product details.
✨ Product Image Disclaimer
Product images are for illustrative purposes only and are intended to showcase examples of the types of items that may be included. Items shown in product images are not guaranteed to be included in your specific scoop, box, or  basket.. Actual items, colors, styles, brands, and contents may vary. Every order is unique!